One of the hallmarks of digital civil society is the low cost access to mobile conversations. This technology - mobile, SMS based - has the potential to disrupt how we think about evaluation and performance management. We - nonprofit leaders, activists, funders, residents, evaluators - can provide direct feedback and input on needs, capacities, program strengths, and problems.
- How will we use these tools?
- How will organizations adapt to actually use the information gathered?
- What are the privacy and ownership issues surrounding these kinds of interactions?
Feedback Labs and Ashoka Changemakers are leading the efforts to experiment, learn, and inform us about these questions. They've opened a call for submissions:
"seeking innovative solutions that are helping feedback loops to empower people, drive better decisions, and put resources where they’ll make a difference."