Monday, May 19, 2008

Measuring failure

Two topics of frequent discussion in philanthropy - metrics and innovation - just came together in an interview I heard while listening to the radio. Kai Ryssdal of Marketplace spoke with A.G. Lafley, CEO of Proctor & Gamble and author of a book on innovation, The Game-Changer. You can read the transcript of the interview here or listen to it here. I perked up at this part of the interview:

Ryssdal: "You write in your book that about half of your product innovations fail."

Lafley: "There is a museum in up-state New York that is full of failed consumer products, and we have our fair share there. So, I think we know we're in a game where you fail a lot. Innovation is that kind of a game, and what we are trying to do is improve our success rate. And what we are also trying to do is fail earlier, fail faster and reallocate the resources from the failures . . . the humans, the human capital and the financial capital, so we can put the money against innovations that have a chance [at] success."
So there it is, a metric for innovation. At least half your attempts should fail. As usual, I have some questions:

  • With all the philanthropic attention on innovation do you think this metric should translate over to philanthropic strategies?
  • Is this an acceptable rate of failure? Too high? Too low?
  • Do foundations and philanthropists and activists and social entrepreneurs know how "fail earlier, fail faster and reallocate the resources from the failures?"
By the way, when I search for "museum product failure new york" I get a link to the site of a product development consulting group. Seems that the company bought a 60,000 piece consumer product collection from Robert McMath, who had organized it as The New Products Showcase and Learning Center. Anyone know if this is the museum in question?


Game Changers

Reposted from The Huffington Post

The Wii Fit is not the only game changer in town. As everyone knows, the Wii - the motion sensor-enabled video game console that gets players up and moving - is the hottest thing around. The core set of Wii games including tennis, bowling, and boxing are a big hit with women, girls, elders and others - a wide (and profitable) demographic that never really found their thrill in Grand Theft Auto and its ilk.

But commercial platforms such as the Wii are not the only place you can find game changing action. Activists have slowly been moving their social change agendas onto various game platforms. Issues from hunger to genocide, HIV awareness, obesity, and the making of the federal budget have all been 'modded' into game formats - with the brains (and funders) behind them hoping to ride on the interactivity, fun, and step-by-step feedback loops that make games so absorbing as a way of engaging people in the issues.

A new game making game, called GameStar Mechanic is "innovative educational software that will teach junior high through university students about game design by letting them create and modify games." This effort, which partners researchers, game makers, and youth organizations is funded by The MacArthur Foundation as part of its Digital Media and Learning program.*

Other funders are also in the game - The Kaiser Family Foundation and others just launched PosorNot (a play on Hot or not) which is aimed at debunking myths about HIV. The Robert Wood Johnson Foundation is a large supporter of GamesforHealth. Hopelab created RE:Mission and the Ruckus Nation game contest. I'm on the board* of GamesForChange which receives funding from MicroSoft, MacArthur, and others (especially for its annual festival, coming up in NYC June 2-5). In April (just in time for tax season), American Public Media, The Woodrow Wilson International Center for Scholars, and the Corporation for Public Broadcasting launched BudgetHero, a game in which players get to allocate the federal budget. You can get the game widget here.

Data on the effectiveness of these games is still being collected - HopeLab has done several very cool studies of information retention, brain scans, and patient behavior regarding their drug protocols. Bringing games together with social agendas is not simple. There is still a lot to learn about how and why and when games work to help people learn. And, as every parent knows, stuffing education and information into a game isn't going to fool the kids for long - it is sort of the equivalent of trying to hide the peas in the french fries. But we are beginning to understand how interactive, engaging platforms can be structured as learning environments, as well as public message systems. As more and more gamers grow into decision-makers and more and more of us spend more and more time on the web, on our mobiles, and on games, it makes sense to get the info where the attention is.

*Full Disclosure: I am on the board of GamesForChange and my company, Blueprint Research & Design, advises the MacArthur Foundation on its Digital Media and Learning program and has consulted with The Robert Wood Johnson Foundation. I served as a (volunteer) judge for HopeLab's Ruckus Nation. I do not own a Wii but I do play games on my cell phone. I am a regular NPR/APM listener (and a supporter of my local public radio stations).


Friday, May 16, 2008

More improvements for social idea markets

This post on improving markets for social ideas mentioned InnoCentive - an online marketplace connecting people with ideas to institutions that can make them real (in both social and commercial spheres). The CEO of InnoCentive just added a comment, which you can read here, but he notes two things they are working on:

"First, in the next few months, we will be introducing flexible discussion boards to some of public areas of our marketplace, including the ares that serve Foundation challenges. We would actually encourage you and the community to utilize the discussion boards to discuss and make known needs and resources. While not exactly a "Craigslist" taliored to your need, feel free to use the boards to the extent it is helpful.

Second, we have been thinking through models that have the potential to match funding sources with ideas with "solver" community. No promises here, but within a few months we should have a stronger position on this."

This is exciting and I'll try to keep an eye out for more as this develops. I just read of another such marketplace coming online, called Planet Eureka. This looks purely commercial for now. And don't forget other related resource, including socialedge, Kluster,* and Social Innovation Camp. Still not quite the fiscal agency matchmaking service I was thinking about, but now there are plenty of platforms to use to match your great social idea with an existing organization that can make it real.


*Kluster just launched a KlusterNews site. You can see the Kluster founder explain the lessons learned, "Seven weeks in and a million dollars down the drain, we know what works," founder Ben Kaufman said in a video he posted to YouTube." Quoted on CNET.


Thursday, May 15, 2008

Gay marriage upheld by California Supreme Court

Congratulations and thank you to all the activists, philanthropists, lawyers, politicians, individuals and families who made this happen!

Legal opinion is here.

It's a pen, it's a pledge card, it's a cell phone!

Everything about the panel set up looked familiar - four chairs on a raised dais, clip on mics, water glasses. It wasn't until the moderator of this particular discussion opened it up to the audience for questions that I realized I was truly among a different group than those to whom I often speak. The moderator pointed to the whiteboard behind us, where earlier he had written a phone number. "So text me your questions and I'll compile those, and we'll take some from the floor as well. Yes, you in the blue shirt...."

The moderator then went on to scroll through texts on his cell, organizing similar queries into a single question for us, the panelists, while simultaneously facilitating discussion from the group and among the panelists.

Remember index cards and pens? So last generation. Texts to cell phone is how this happens now. Why? Perhaps more people in the room had mobiles than had pens? No need to remember index cards? Better for the environment? Essentially free, since everyone has flat fee text plans? Or just because texting is how 8+ year olds communicate nowadays.

Which is why text-based mobile donations are the next key component to nonprofits' fundraising plans. Five years ago it was the "Donate Now" button. Today it is a plan with Mgive, similar to this one with the United Way that launched the service with a ten second 2008 Super Bowl Spot.

And now, for my broken record moment* - We give online. We give with our cell phones. We can give at ATMs. Can we please get better, faster, complete, and real time-ish data on where we give and how much? Please?



*Ah, the delightful irony of using the idiom "broken record," in a post on mobile giving. Now I know my real generational affiliation.


Wednesday, May 14, 2008

Disaster aid updates

The Chronicle of Philanthropy* did some quick addition and has identified $8 million in donations to humanitarian groups for recovery from the cyclone in Myanmar and the earthquake in China. The Chronicle's totals are summarized here:

  • "Save the Children has won more than $3-million in pledges and gifts, including $1-million from the Bill & Melinda Gates Foundation, which also gave $1-million each to CARE and World Vision. Not on Our Watch, a charity established by actors George Clooney and Don Cheadle, among others, to end mass atrocities around the world, has pledged up to $500,000.
  • World Vision has received more than $2.75-million, including the grant from the Gates foundation.
  • Donors have contributed or pledged $1.375-million to the International Rescue Committee.
  • Mercy Corps has received nearly $1-million, including $150,000 from Chevron.
  • Donations to AmeriCares total $300,000.
  • The American Jewish Joint Distribution Committee has raised nearly $115,000. Most donors have contributed gifts between $500 and $1,000 to the relief response."
There are other interesting comments and discussions about this coming from the donor-NGO call about Myanmar aid that was held on Monday May 12 (another one is scheduled for May 16) - transcript and information are here, and a commentary on the call from GiveWell founder* is here.

Another thoughtful post on the possibilities for collaboration in times of disaster can be found here, on the Hauser Center's blog, written by Tony Pipa, a very thoughtful philanthropy scholar/consultant, former foundation president, and activist involved in Louisiana disaster recovery.* Tony's two posts looks at models for disaster collaboration and readiness funds (a topic/idea that I believe several community foundations investigated sometime ago - did it go anywhere?)

Here's what I still find surprising - the Chronicle noted large grants to large nonprofits. We still have no running ticker of online gifts through the myriad online giving sites - globalgiving, NetworkforGood, Google's Myanmar cyclone site, or any of the sites buying adwords placements for myanmar disaster relief. Even if we don't get a "ticker" of these gifts, isn't it ironic that the best info we have comes from the Chronicle making phone calls to the big nonprofits and we still don't have any faster, easier, reliable sense of what giving is going where? We can give instantly, but we still can't track that giving.....

Note also that my inquiry regarding Google Checkout and placement for Google searches yielded this comment over on the Nonprofit Tech Blog. Here's the note:

"Check out http://www.google.com/myanmarcyclone/. While I’ve touted Google Checkout for Nonprofits in the past (heck I even use it over at socialmarkets), I believe this is a pretty blatant signal that one should adopt Google Checkout if you want premium placement. That said, Google is matching up to $1 million in donations."



*Fullest disclosures: I've had the honor of presenting at workshops with Tony Pipa and consider him a friend. I subscribe to, read, and occasionally contribute to the Chronicle of Philanthropy. I am on GiveWell's Board.

Monday, May 12, 2008

New Head of Gates Foundation

The Gates Foundation has announced its new CEO, Jeff Raikes. Announcement is here.

Reminder: Myanmar disaster relief call

An emergency teleconference to brief donors about relief and recovery needs and effective philanthropic strategies in response to the crisis in Myanmar is being organized for Monday, May 12th at 3:00 ET.

Relief NGO, governmental and multilateral leaders on the ground in Myanmar will provide an up-to-date status report from ground zero. And experts in disaster philanthropy will reflect on lessons learned from past disasters as participants consider their own approach to assistance. An updated agenda and list of speakers will be posted as details become available.

Dial in information is below.

Monday, May 12
3 PM ET
Call in number: 1-866-228-9900
Passcode: 166406#


For donors unable to join the call, information on how to access a free recording will be available by 6 PM ET on Monday, May 12.


Improving marketplace(s) for social ideas

I recently participated in a discussion about risk and innovation in Jewish philanthropy at the JFN iJew conference. I also serve on the advisory board of a project called the Jewish Professional Co-op - which is in the ever-familiar stage of transitioning from pilot to reality, from project to organization. What is interesting to me about the JPC (which is also re-branding and changing its name) is its purpose - to support new ideas for engaging Jews in Jewish life. -It is in the business of finding and supporting new ideas and is itself facing some of the most common challenges of turning those ideas into action. Here are some of the questions we face at JPC and which the JFN panel also addressed:

  • Where do you find innovation/innovators?
  • How can you nurture it/them, support it/them, take risks on innovators?
  • Must innovators and innovation always come from the edge, or can they be connected - in mutually beneficial ways - to existing organizations.
  • Can you sustain innovation without "institutionalizing" it? Perhaps there a different question to be asked - about sustaining and institutionalizing innovation and risk taking?
All of these questions and the people asking them inspired me to go looking for analogs. One of interest to me is InnoCentive, originally designed as a site where entrepreneurs, inventors, problem solvers and companies could bring together new ideas. The basic idea - provide incentives to innovators to share their ideas, "crowdsource" some of the R & D needs of big companies, and bring ideas to market faster and at lower cost.

Everyone brings what he or she has - intellectual resources, human resources, financial resources - and the jigsaw puzzles assemble themselves. I think the site was originally launched out of a corporate R & D initiative (I think it came out of Eli Lilly and Co.)

Here, in its own words, is Innocentive's mission:

"InnoCentive will change the world and influence the lives of people everywhere by applying our planet’s human creativity and intelligence to solving the most important challenges facing commercial, governmental, and humanitarian organizations today. By combining technology, economic incentives, and human ingenuity, we will address and resolve these problems better, faster, and cheaper than ever before possible."

Notice the inclusion of "humanitarian organizations." Through a partnership with The Rockefeller Foundation (and maybe others?), InnoCentive has built out its focus on problems in the public sphere. You can download the nonprofit fact sheet here. You can check out some of the posted requests for ideas here and here is the site's Public Health page.

So here is a suggestion (unsolicited) for this kind of marketplace. How about a similar service, localized along the lines of Craigslist, that would allow people with great new ideas for public good projects to find existing organizations (nonprofits, social enterprises or public agencies) that could host the idea and make it real? This would help established organizations access new ideas, help idea-bearers get to work on their idea and avoid the distraction of setting up a new organization, and stimulate exchanges and idea iteration. This could be an add-on service for current fiscal agency and intermediary organizations (such as Tides or the San Francisco Foundation's Community Innovation Funds). It is an iteration (I suppose) of the kind of thinking that led to the PakistanWiki after the 2005 Kashmir earthquake - that wiki provided a central online place for donations, stories, relief needs and connections. Innocentive is a marketplace for ideas and funding. What I have in mind is an exchange (or marketplace) for ideas and implementors.

I guess the best thing for me to do with this idea is post it over at InnoCentive....unless someone knows of a site that already does this....?