tag:blogger.com,1999:blog-3614581.post9120559164544186754..comments2024-03-28T03:11:22.839-07:00Comments on PHILANTHROPY 2173: #DetroitWater - a sign of things to come?Lucy Bernholzhttp://www.blogger.com/profile/09253941214286179394noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-3614581.post-16854207316048682322014-07-25T08:07:50.934-07:002014-07-25T08:07:50.934-07:00Lucy: Truly important and incisive observations, ...Lucy: Truly important and incisive observations, congratulations. Of course, one dimension of this is the absolute breakdown of the basics of governance in Detroit. The actions of Detroit Water and Sewerage throughout this crisis have been a case study. But in addition, your observations point out something sadly quite fundamental. It's not just the questions you raise about our digital society. It is the rather obvious callousness of Detroit Water (the department, not the site) toward the people the department is supposed to serve. They're ciphers, they're customer accounts, not people, and therefore somehow a platform launched by two apparently well-meaning young people can get access to the dehumanized, depersonalized information about Detroit Water's customers who are behind on their bills. The attitude toward people in Detroit--held by some agencies that are meant to serve them--is shocking and reprehensible--and reflected in the powerful questions you've raised. Please share the answers you get!Rick Cohenhttp://www.nonprofitquarterly.orgnoreply@blogger.com